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Privacy Policy
KAZISUPPLY
Rent, Buy & Build
PRIVACY POLICY
Last updated: 11 January 2026
1. Introduction
KaziSupply ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform connecting Customers with Vendors for equipment rental and building materials.
By accessing or using KaziSupply, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our services.
This Privacy Policy applies to all users in the Republic of Zambia, the United Republic of Tanzania, and any other jurisdiction where KaziSupply operates.
1.1 Legal Framework and Compliance
KaziSupply is committed to full compliance with applicable data protection and privacy laws in all jurisdictions where we operate. This Privacy Policy is designed to comply with:
Republic of Zambia - Data Protection Act No. 3 of 2021
In Zambia, we comply with the Data Protection Act No. 3 of 2021, which establishes comprehensive requirements for the collection, processing, storage, and transfer of personal data. Under this Act:
- We process personal data lawfully, fairly, and transparently in accordance with the Act
- We collect data only for specified, explicit, and legitimate purposes
- We ensure data accuracy and keep personal information up to date
- We implement appropriate technical and organizational security measures
- We respect data subjects' rights including access, rectification, erasure, and portability
- We have registered as a data controller with the Zambia Data Protection Authority
- We conduct Data Protection Impact Assessments for high-risk processing activities
- We maintain records of all data processing activities as required by law
- Zambian users may exercise their rights under the Data Protection Act by contacting our Data Protection Officer. We will respond to all requests within the timeframes specified by law.
- For complaints or concerns about our data protection practices in Zambia, users may file a complaint with the Data Protection Authority at: Stand 2375, Off Thabo Mbeki Road, Lusaka, Zambia | Email: info@dpa.gov.zm | Phone: +260 211 256 551
United Republic of Tanzania - Personal Data Protection Act, 2022
In Tanzania, we comply with the Personal Data Protection Act, 2022 (Act No. 3 of 2022), which governs the collection, processing, holding, use, and disclosure of personal data. Under this Act:
- We process personal data in accordance with data protection principles of lawfulness, fairness, transparency, and purpose limitation
- We obtain appropriate consent for data collection and processing where required
- We implement adequate security safeguards to protect personal data from unauthorized access, loss, or misuse
- We respect data subjects' rights to access, correct, and delete their personal information
- We have designated a Data Protection Officer responsible for ensuring compliance
- We comply with requirements for cross-border data transfers when applicable
- We maintain proper documentation of data processing activities
- We report data breaches to the relevant authorities and affected individuals as required by law
- Tanzanian users may exercise their rights under the Personal Data Protection Act by contacting our Data Protection Officer. We are committed to responding promptly to all data subject requests.
- For complaints regarding data protection in Tanzania, users may contact the Personal Data Protection Commission or the Tanzania Communications Regulatory Authority (TCRA), which oversees data protection compliance.
2. Information We Collect
2.1 Personal Information You Provide
When you register, use our services, or communicate with us, we collect:
Account Information: Full name, email address, phone number, physical address, date of birth, national ID number
Business Information: Business name, registration number, tax ID, business address, business type (vendor, contractor, individual customer)
Vendor Information: Business licenses, product catalogs, inventory lists, pricing information, delivery capabilities, warehouse locations
Payment Information: Mobile money numbers (MTN Money, Airtel Money, M-Pesa, TUNZAA), bank account details, payment card information (encrypted)
Verification Documents: Government-issued ID, business registration certificates, tax clearance certificates, product authenticity certificates
Order Information: Rental requests, purchase orders, delivery addresses, project details, order history
Equipment Information: Equipment condition reports, rental agreements, maintenance records, return inspections
Communications: Messages between Customers and Vendors, customer support inquiries, reviews, feedback, dispute correspondence
2.2 Information Collected Automatically
Device Information: IP address, device type, operating system, browser type, mobile device identifiers
Usage Data: Pages visited, products viewed, search queries, browsing history, time spent on platform
Location Data: GPS coordinates (with permission), approximate location from IP address, delivery area preferences, equipment pickup locations
Cookies and Tracking: Session cookies, preference cookies, analytics cookies, shopping cart data
2.3 Information from Third Parties
- Payment processors (MTN, Airtel, M-Pesa, TUNZAA, banks)
- Identity verification and business registration services
- Logistics and delivery partners
- Product suppliers and manufacturers
- Social media platforms (if you connect accounts)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Platform Operations
- Creating and managing your account
- Matching Customers with qualified Vendors
- Processing rental requests and purchase orders
- Facilitating secure communication between users
- Processing payments and managing deposits for equipment rentals
- Verifying vendor credentials and business registrations
- Managing equipment rental agreements and return processes
3.2 Trust and Safety
- Preventing fraud, scams, and illegal activity
- Verifying user and vendor identities (KYC compliance)
- Monitoring platform usage for abuse or violations
- Authenticating products and verifying equipment condition
- Managing disputes and mediating conflicts
- Enforcing our Terms & Conditions
3.3 Customer Service and Support
- Responding to inquiries and support requests
- Resolving disputes between Customers and Vendors
- Providing technical assistance
- Coordinating equipment delivery and pickup
- Sending transactional notifications (order confirmations, delivery updates, rental reminders, payment confirmations)
3.4 Platform Improvement
- Analyzing usage patterns to improve search and recommendation algorithms
- Conducting research and development
- Testing new features and functionality
- Personalizing product recommendations and search results
- Optimizing vendor matching and logistics
3.5 Marketing and Communications
- Sending promotional offers and platform updates (with your consent)
- Providing personalized product or vendor recommendations
- Conducting surveys and market research
- Advertising our services
- Notifying you of new products, vendors, or special offers
3.6 Legal and Compliance
- Complying with legal obligations and regulations
- Preventing fraud, money laundering, and illegal activities
- Responding to legal requests from law enforcement or government authorities
- Protecting our rights, property, and legal interests
- Maintaining accurate financial and tax records
4. How We Share Your Information
We do not sell your personal information. We share your data only in the following circumstances:
4.1 With Other Platform Users
- Customers can see Vendor profiles including business name, location, product offerings, ratings, reviews, and verified credentials
- Vendors can see Customer names, order details, delivery addresses, and project requirements when orders are placed
- When an order is confirmed, both parties receive contact information to coordinate delivery and payment
- Reviews and ratings are publicly visible on vendor profiles
- Equipment rental agreements and terms are shared between renting parties
4.2 With Service Providers
We share data with trusted third-party service providers:
Payment Processors: MTN Mobile Money, Airtel Money, M-Pesa, TUNZAA, banks
Identity Verification: KYC/AML compliance and business verification services
Logistics Partners: Delivery and transportation services
Cloud Hosting: Server and database providers
Analytics: Google Analytics, usage tracking services
Customer Support: Helpdesk and ticketing systems
Email/SMS: Communication platforms
All service providers are contractually obligated to protect your data and use it only for specified purposes.
4.3 For Legal Reasons
We may disclose your information when required by law or to:
- Comply with court orders, subpoenas, or legal processes
- Respond to government or regulatory requests
- Investigate and prevent fraud or illegal activity
- Enforce our Terms & Conditions
- Protect the rights, property, or safety of KaziSupply, users, or the public
5. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption: SSL/TLS encryption for data transmission, AES-256 encryption for sensitive data storage
Access Controls: Role-based permissions, multi-factor authentication for accounts
Monitoring: 24/7 security monitoring, intrusion detection, activity logging
Regular Audits: Security assessments, vulnerability scanning, penetration testing
Staff Training: Employee security awareness and data protection training
Secure Payment Processing: PCI-DSS compliant payment handling
Important: While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately report any unauthorized access.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide platform services to you
- Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
- Maintain equipment rental history and warranty information
- Prevent fraud and maintain trust and safety on the platform
- When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (e.g., completed transactions, financial records, dispute resolution, warranty claims).
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Right to Access: Request copies of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restriction: Limit how we process your data
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Object: Opt out of marketing communications or certain data processing
- Right to Withdraw Consent: Revoke consent for data processing where consent was the legal basis
To exercise your rights, contact us at privacy@kazisupply.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
KaziSupply uses cookies and similar technologies to:
- Remember your preferences and settings
- Maintain your shopping cart and rental requests
- Analyze platform usage and performance
- Provide personalized product recommendations
- Prevent fraud and enhance security
- You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain platform features.
9. Third-Party Links
Our platform may contain links to third-party websites, including vendor websites, payment processors, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
KaziSupply is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child under 18, we will delete it promptly. If you believe we have collected information from a minor, please contact us at privacy@kazisupply.com.
11. International Data Transfers
Your information may be transferred to and processed in countries outside of the Republic of Zambia or the United Republic of Tanzania, including for cloud hosting and payment processing. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying a prominent notice on our website or mobile app
- Your continued use of KaziSupply after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For questions about this Privacy Policy or data protection:
Data Protection Officer
Email: privacy@kazisupply.com
Email: legal@kazisupply.com
Phone (Zambia): +260 770 728 915
Phone (Tanzania): +255 770 571 916
Mailing Address:
Plot 910 Buteko Avenue, Town Centre, Ndola, Copperbelt Province, Zambia
This Privacy Policy is effective as of 11 January 2026
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